At HUQ Cooking Oil, we want you to be satisfied with your purchase. Please read our return and exchange policy carefully before placing your order.
1. Delivery Time
All orders are delivered within 7 business days from the date of order confirmation. Delivery times may vary slightly depending on the delivery location and other circumstances.
2. Return & Exchange Period
Products can only be returned or exchanged within 7 days of delivery. Requests made after 7 days will not be accepted.
3. Product Condition
To be eligible for a return or exchange, the product must be unused, unopened, and in its original packaging and condition.
Used or opened products cannot be returned or exchanged.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photos or other information to verify the issue.
5. Return Approval
All return and exchange requests are subject to approval after inspection of the product and confirmation that it meets our return conditions.
6. Refunds
Once your return is approved and received, the refund process will be initiated according to the applicable payment method and company policy.
7. Contact Us
For return or exchange requests, please contact our customer support team with your order number and reason for return/exchange.